ICT & Managed Services


Customer Projects


  • Atos Origin
  • Cable & Wireless
  • Capita
  • EMC
  • Hewlett-Packard
  • Hitachi
  • IBM
  • P&TLuxembourg
  • Serco
  • Steria
  • Swift
  • Unisys

Business Challenges

The trend towards outsourcing is growing as more and more organisations choose to stick to their core competencies and get knowledgeable professionals to manage their IT infrastructure on their behalf.  However, competitor activity has begun to erode profit margins, so it is now more essential than ever for ICT and managed service companies to deliver best value and to 'buy in' expertise as they need it.

In Europe, ICT and Managed Service organisations are facing challenges including:

  • Increased competition from the emergent offshore IT service companies - notably in application services, but increasingly in IT infrastructure management, IT consulting and BPO
  • New competition from the erosion of traditional IT markets as IT and telecoms technologies converge
  • Polarisation of the IT services market serving large enterprises
  • The trends towards globalisation, virtualisation, consolidation, simplification, standardisation and the drive for business continuity
  • The growth in multi-sourcing

Value proposition

B & M works for ICT and managed service companies both to support their own IT infrastructure and on large, complex customer projects. Our IT services and resources support large system environments by delivering:

  • Flexible IT services that enable ICT and managed service organisations to react to customer demand
  • IT technical services that enable managed service companies to differentiate their offering through quality of service
  • Support that drives a reduction in the total cost of ownership of large, complex systems
  • IT specialists with key skills that are not widely available on the open market
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